Building a global IT support model with Hybrid Theory
Industry
Digital Advertising
Client Type
Agency
Focus Area
Global IT
CHALLENGE
The business lacked a global IT support model. Support was UK-centric, there was limited strategic planning, and internal teams were carrying too much responsibility for day-to-day IT and compliance.
SOLUTIONS
NVOY reviewed existing IT processes, completed a gap analysis, and built a global managed support model with regular strategic meetings and dedicated 24-hour support.
Global Managed IT Support
A support model covering multiple territories, giving teams access to help across phone, email and a self-service portal.
IT Process Audit & Gap Analysis
NVOY assessed existing IT processes to identify weaknesses, improve procedures and create a more coherent operating model.
Onboarding, Offboarding & Device Management
NVOY managed user setup, removals and laptop logistics, reducing internal admin and supporting new starters across locations.
Onboarding, Offboarding & Device Management
NVOY managed user setup, removals and laptop logistics, reducing internal admin and supporting new starters across locations.
IMPACT
